The Terms & Conditions of Nostalgic Today

These are the terms & conditions of Nostalgic Today (Nostalgic Today). The address of Nostalgic Today is Beethovenstraat 31, 6561EH Groesbeek, the Netherlands, with Chamber of Commerce registration number 70023158.

It is of great importance to us to deal with each other in good faith and with respect for each other. If you have any questions or encounter a problem, do not hesitate to contact us via the e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. It is our aim to find an adequate solution together.

We would like to be clear about what you can expect from us. Therefore, we established below terms & conditions.

Nostalgic Today has the right to adjust these terms and conditions. You agree that the latest version of these general terms and conditions will apply to the reservation or request. The parties can only agree on deviating agreements in writing.

Nostalgic Today offers various services (the Services) through its website www.nostalgic-today.com (the Website):

  • booking a car trip/excursion/transfer in a restored oldtimer with a driver in Havana and to other destinations on the island of Cuba (the Drive), or in combination with a guided city walk (the Walk & Drive).

Part 1 contains the general terms and conditions that apply to all Services of Nostalgic Today.

Part 2 contains conditions that apply exclusively to the Drive Tour (the Drive Tour conditions).

The online reservation and payment facilities on the Website are supported by the software of our partner FareHarbor. For that reason, the General Terms and Conditions of FareHarbor also apply to the booking of the Services. FareHarbor makes its general terms and conditions available to you during the booking process.

Part 1: The general terms and conditions

 Article 1 - General

  1. These general terms and conditions apply to the Services that Nostalgic Today offers. We will send these general terms and conditions to you free of charge on request. They are also available on the Website.

  2. For the use of our Services, you must be 18 years or older.

Article 2 - Prices and information on the Website

  1. All general information on the Website about Cuba serves as a tool for you as a traveler in Cuba. Nostalgic Today does not guarantee that this information is free of errors.

  2. The prices for the Services on the Website are in EURO and include VAT. These prices are leading, but subject to possible errors or changes.

Article 3 - Payment policy

  1. You can pay Nostalgic Today for its Services online through the Website with iDeal, Mastercard or Visa.

  2. Your reservation is complete as soon as the payment transaction has been completed. You will receive an e-mail confirmation of the reservation and the payment transaction.

  3. If the amount cannot be debited from your credit card or bank account, the booking will be canceled automatically.

  4. In the event that you pay by a bank transfer from a bank managing a different currency or a bank outside Europe, you must consider that additional costs for the payment transaction may be charged. These costs are for your account. For more information, please contact your bank.

Article 4 - Refund

  1. In case you are entitled to a (partial) refund of your payment, we will transfer the amount of money to the (credit card) account you used for the payment.

  2. If your bank charges additional costs for the refund of the payment, these costs will be deducted from the amount to be refunded.

  3. We aim to realize the refund within 72 hours (during working days from Monday to Friday) after the decision to reimburse has been taken.

Article 5 - Registration and privacy

  1. You must register online for the use of the Services. You will have to provide us with your personal details. You must fill in these personal details truthfully and they must be up-to-date.

  2. All (personal) data stored for the performance of the agreed Services between you and Nostalgic Today will be stored and processed in accordance with the applicable legislation. For more information, you can consult our privacy policy. We protect your personal information well.

  3. You are personally responsible for any abuse of your account.

Article 6 - Complaints procedure

  1. Nostalgic Today aims for optimal service. However, it may happen that you are not satisfied with our provided service for any reason. In that case, you can contact:

Please, take possible time zones into account.

  1. After we have received your complaint, we will make every effort to properly resolve the complaint, within our possibilities.

  2. We emphasize the importance of immediate reporting of any complaints or irregularities. After all, it is impossible to offer you a suitable solution after having finished your holiday. It is for this reason that Nostalgic Today will take care of your possible (demonstrable) communication costs in case of timely reporting of well-founded complaints. The decision of any refund is reserved to Nostalgic Today.

  3. If you are dissatisfied with the offered solution, you can submit a written complaint to our office in the Netherlands within 7 days after the performance of the delivered service by means of the above e-mail address. We will deal with this written complaint and provide you with a response.

Article 7 - Force majeure, suspension, and dissolution

  1. Nostalgic Today does not have to fulfill its obligations if, due to circumstances (outside of its sphere of influence or of which it is not aware), it is temporarily unable to fulfill the obligations or in the event of force majeure.

  2. Nostalgic Today can suspend its obligations from the assignment during the period of force majeure. In consultation with you, we can decide to dissolve the assignment, without one of the parties being obliged to compensate for damage.

  3. If we have partially fulfilled our obligations and if the part that has been fulfilled has an independent value, we may invoice the fulfilled part.

Article 8 - Liability

  1. Participation in the Services of Nostalgic Today is at your own risk.

  2. Despite all the careful safety measures, Nostalgic Today is not liable for injury or other damage that may occur as a result of participation in any of our Services.

  3. Nostalgic Today is only liable for direct damage, which is directly and exclusively due to a shortcoming of Nostalgic Today.

  4. Nostalgic Today is not liable for damage that has arisen due to incorrect or incomplete information provided by you.

  5. Nostalgic Today is not liable for damage resulting from the use of (information) on the Website or the unavailability of the Website.

  6. In case Nostalgic Today is liable, the compensation will always be limited to the invoice value. The compensation is, in any case, limited to the amount that the Nostalgic Today insurance will pay to Nostalgic Today.

  7. The limitations of liability included in Article 8.7 do not apply if the damage is due to intent or gross negligence of Nostalgic Today.

Article 9 - Indemnity

  1. You indemnify Nostalgic Today against any claims from third parties that have suffered any damage by your use of the Services of Nostalgic Today.

  2. If third parties will approach Nostalgic Today, you will assist us both in and out of court and do everything that may be expected of you in that case.

  3. If you do not take any measures in connection with paragraph 2, we may proceed to do so ourselves. All costs and damage resulting from this for Nostalgic Today are entirely on your account and risk.

Article 10 - Intellectual property

All intellectual property on the Website belongs to Nostalgic Today. You may not share, sell or exploit the content of the Website in any way whatsoever.

Article 11 - Invalidity

If a part of these terms and conditions is annulled or annullable, this does not change the validity of the rest of these terms and conditions. The void or annulled part will be replaced by a provision that follows as much as possible the content of the annulled provision.

 Article 12 - Conflicting clause

In the event that these general terms and conditions and the order confirmation contain contradictory conditions, the conditions included in the order confirmation will apply.

Article 13 - Applicable law

Dutch law.

Article 14 - Competent court

Court of Gelderland, The Netherlands.

Part 2: The Drive Tour conditions

Article 15 - Booking Drive Tours

  1. With Nostalgic Today you can book a Drive Tour.

  2. A booking is only definitive when Nostalgic Today has confirmed the booking by means of an e-mail containing a unique confirmation code.

  3. You must enter your name as the main booker (Principal Booker) and the total number of participants of your travel party.

  4. The Principal Booker must be able to identify him or herself with a valid identification document or a copy of it on the day of departure. If the name of the Principal Booker and/or the total number of participants is not (correctly) registered during the booking process, this may affect the performance of the Drive Tour. Nostalgic Today is not obliged to refund the booking fee and/or compensation if the Drive Tour cannot proceed, or only in a modified way, due to incorrect information provided by the Principal Booker. 

  5. The Prinicpal Booker bears the responsibility of the co-participants of the Drive Tour as set out in these conditions. 

  6. Children are welcome on our Drive Tours. All children over the age of 2 are considered full participants in the Drive. Children between 0- and 2-years old travel for free. Please note: child car seats (Maxi Cosi) are not available as standard.

Article 16 - Cancellation by you

  1. If you wish to cancel your booking, please do so as soon as possible.

  2. If you cancel up to 48 hours before the start of the Drive Tour, 90% of the booking amount will be refunded.

  3. If you cancel between 48 and 24 hours before the start of the Drive Tour, 50% of your booking amount will be refunded.

  4. If the booking will be canceled less than 24 hours before the start of the Drive Tour or in case of no-show (failure to appear at the agreed pick-up time and location), no refund will be made.

  5. The percentages mentioned in this article only relate to the booking amount, any other costs (such as credit card costs or bank charges) are not included. These costs cannot be refunded.

Article 17 - Cancellation by Nostalgic Today

  1. Nostalgic Today can cancel the Drive Tour without giving any reason. If we are obliged to do so, we will immediately inform you of this.

  2. In the event of cancellation by us, you will be reimbursed the full booking sum plus any credit card or bank charges, unless there is a situation of force majeure as referred to in Article 7.

Article 18 - Change of booking

  1. In consultation with Nostalgic Today, you can change your booked Drive Tour.

  2. We do not charge an additional fee for a change up to 72 hours before the start of the Drive Tour, under the conditions that the value of the booking is not adjusted downwards or, when it concerns an additional booking and Nostalgic Today does not have to pay any expenses. 

  3. Any change made less than 72 hours before the start of the Drive Tour will be appraised by us individually.

Reviews

Follow us on